All Questions for Hookah House with Answers
Frequently Asked Questions.
1. Where is Hookah House located?
Our physical store is located in Tripoli, Lebanon, specifically on Street Salim Takla, right next to Malek Al Tawouk. You are welcome to visit us in person!
2. What payment methods do you accept?
To ensure a smooth and secure experience for our customers, we currently accept Cash on Delivery (COD) only. You pay when you receive your order.
3. How long does delivery take?
Delivery times depend on your location:
Inside Tripoli: We offer Same-Day Delivery.
Outside Tripoli (All other Lebanese regions): Delivery takes between 2 to 4 working days.
4. Do you deliver to all areas in Lebanon?
Yes, we deliver to all regions across Lebanon. Whether you are in Beirut, the South, or the Bekaa, we will get your order to you.
5. What brands of Shisha and Vape do you carry?
We stock a wide variety of premium and authentic brands, including Mazaya, Al Fakher, Al Oustura, Nakhla, and popular Vape brands like MyBar.
6. Can I return a Vape product if I change my mind?
Yes, returns are accepted. However, please note that while we ensure all products are defect-free before shipping, the customer is responsible for covering the delivery fee for the return.
7. Do you sell traditional Tumbac and Arageel accessories?
Absolutely. In addition to flavored Maassel and Vapes, we sell traditional Tumbac, complete Arageel (Shishas), and all necessary accessories.
8. Are your Vape products authentic?
Yes, authenticity is our priority. We only sell original devices and e-liquids to ensure the best vaping experience and safety for our customers.
9. How can I contact customer support?
You can reach us via phone or WhatsApp at +961 76 529 616, or send us an email at sales@hookah-home.com
10. Is there a minimum order requirement?
No, there is no minimum order requirement. Whether you need a single Vape, a pack of Maassel, or a full Shisha setup, we are happy to serve you.